What if I can see the target screen but the keyboard/mouse doesn't work as expected?

If the target screen is showing in Kiwi App window, it is a good sign that the host-side connection (via USB3) and the HDMI connection on the target-side are working.

However, if the keystroke or mouse movement on the host is not reflecting to the target, please follow check the following possibilities:

• Missing or loose USB connection to the target

  Unlike the single USB3 connection on the host-side, the keyboard/mouse events need to be sent to the target through an USB port besides HDMI. Please make sure the USB cable from the target-side of Kiwi to the target device is connected properly. If the target has multiple USB ports, try another one to avoid connector specific issues.

• The Kiwi App is not in focus

  By default, the Kiwi App works in 'Desktop Integration Mode' (see General Tab for reference) which requires the Kiwi App window to be 'in-focus' in order to capture the keyboard/mouse events from the host. Please click on the title bar to ensure the Kiwi App is focused first, then move the mouse or type the keyboard inside the target window.

• Require 'Capture/Release Mode' The default 'Desktop Integration Mode' in Kiwi App enables seamless switching between the host and target screens. But in some cases, the host operating system may intercept certain keyboard/mouse events without giving them to the Kiwi App.

  To fully capture all the keyboard/mouse events without interference from the host, please try to switch the 'Interaction Mode' to 'Capture/Release Mode' (in General Tab) and check if the target can be more responsive.

• The target only supports legacy keyboard

  While the modern devices support full range of the USB standard, some types of legacy device only accept keyboards in legacy mode. Fortunately, Kiwi can simulate such 'Legacy Keyboard Mode' (in KB/Mouse Tab) to improve the compatibility with legacy devices.

• The USB port on target is locked

  If the target device has security software installed such as USBGuard or agents from the security vendors for endpoint protection, the USB port that Kiwi connected to might have been locked. In such cases, please contact your system admin to unblock by registering Kiwi to the allowed list. For detailed info. about Kiwi's VID, please contract [e-mail].